Many organisations that procure services or manage grants programs are unsure as to the real quality of what they are receiving or whether the intended outcomes are being achieved. If managed well, these arrangements can be the most cost effective way to obtain value for money for the taxpayer, stretch budgets and access valuable expertise. If managed poorly organisations may end up paying much more, for less. PSI has developed a unique methodology known as Perform!Gain. This contract management support system can be used to establish a performance audit trail for the life of a contract or agreement. Additionally, it supports the improvement of service quality throughout the term with a continuous benchmarking capability. PSI, utilising the Perform!Gain methodology, provides you with tools which support: performance measurement and management; performance reviews and reporting; mechanisms to monitor the extent of customer satisfaction; development of contract/ agreement management structures; development of key performance indicators to measure performance; review of Service Level Agreements; contract post-completion reviews; and review and redesign/update of Statement of Requirement/Specification.