Three questions to consider as a managing authority: Is there clear information about how the organisation conducts business? Is someone accountable for actions taken? Are there clear and authoritative statements of functions, duties or responsibilities? It is fundamental to any organisation that the managing authority ensures that the correct and appropriate supporting processes are in place and are applied in accordance with prescribed and/or agreed rules. PSI's methodologies will ensure that the process definitions are appropriate to the required outcomes, while allowing flexibility to exploit opportunities for maximising value. Our solutions are customised to support our client's outcomes and to avoid the dangers of a ‘one-size-fits-all' approach. Our ‘first principles' approach will define for our clients: the required minimum governance framework; the optimum management tools and methods; outcomes-based governance processes that maximise team efficiency, and measurement techniques that allow for the continual improvement of performance.